Air Assault Deville
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On the TrackMix LTE + SP 4G, These cameras are awesome. I have three. There was an issue with the app and infrared sticking in the stay off position while messing ground. Although, when I pressed 'Auto', it was selected. But, it was stuck in the 'Stay Off' mood behind the scene. However, I was able to re-enable the infrared 'Auto' via the Client (on PC); thanks to Reolink support. They were fast and on point with the solution. I look forward to the new app update mentioned.
Reolink Digital Technology Co., Ltd.
April 23, 2024
Hello Air Assault Deville, thanks for your feedback. We will release a new Reolink App version to fix the issue. You could use Reolink Client to manage the IR setting and to patiently await the fix.
Bill Bartlow
This APP used to work great until the most recent update. Now I am unable to remotely access and view my cameras when I'm not on my local network. I tried the suggested response to enable UID, which it has been enabled the whole time, and it did not fix the issue. Something is broken in the new version. The whole point of having a phone app is to remotely view my cameras when I'm not at home. Please fix!
12 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 2, 2024
Thanks for your feedback, and sorry for the trouble caused. The connection issue is complicated and also affected by many factors, it's hard to say what caused it without troubleshooting. Please contact our support team: https://reolink.com/contact-us/, our support team will collect more information and help you resolve it.
Noone Noone
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I wish this allowed a different alert sound than any other App when motion is detected. I have Apps that use the same default sound as this App and I can't tell the difference so I'm forced to check every alert to see if motion was detected. I looked everywhere for having a customized sound alert for this App but it seems not possible on Android version 13. Update: I found it It's under push notifications.
4 people found this review helpful
Reolink Digital Technology Co., Ltd.
April 22, 2024
Hello Noone Noone, thank you for your support to Reolink. We will pass along your thoughts and needs to our product development team, and we will let you know if this becomes something that we might build in the future. Please stay tuned! If you have any questions about the camera, please feel free to contact us for further troubleshooting via h...